FAQ
We Are Ready to Support You Right from the Start
How can I determine the expected fees for my project?
You can refer to our detailed fee schedule, available here, which outlines the basis for service fee calculations. Alternatively, you may contact the Tasareeh Accounts Team at taccounts@tasareeh.ae to request a customized fee calculation. A fee calculator will also be available on our website soon.
Are there any payment methods other than payments over TAMM/MePS portal?
Yes, direct/online bank transfers, cheques, or cash deposits through CDMs are available as alternative payment methods. However, we highly recommend using the TAMM/MePS portal to expedite the approval process. If you choose to proceed with a payment through other methods, please:
- Wait until your MePS application reaches the 'Pending Payment' stage.
- Email the Tasareeh Accounts Team at taccounts@tasareeh.ae with your MePS application reference number to request bank account details.
Can I obtain a payment receipt for my application fee?
Detailed Receipts are available for download at the time of payment only. If you missed downloading it, please email taccounts@tasareeh.ae with the application number, and we will provide a summarized receipt from the TAMM/MePS portal.
How can I obtain a tax invoice that complies with Federal Tax Authority requirements?
To request a tax invoice, email taccounts@tasareeh.ae with your VAT certificate or Tax Registration Number (TRN) attached.
Can I request a fee adjustment if I have concerns?
Yes, email the Tasareeh Accounts Team at taccounts@tasareeh.ae with a detailed explanation of your concerns. Your request will be reviewed, and adjustments will be made if deemed appropriate.
Why has my application status changed to 'Cancelled'?
Applications are marked 'Cancelled' if fees remain unpaid for more than 13 months. To reactivate your application, email taccounts@tasareeh.ae with a list of unpaid applications. Once reactivated, you can proceed with payment and approval.
Why is my application status still 'Pending Payment' even though the amount was deducted?
This could occur if the payment process was not completed on the TAMM/MePS portal. Please wait three to four business days for the amount to either be refunded or reflected on the portal.
Why is the system requesting payment when my permit application was approved based on a preliminary review?
For such cases, contact the Tasareeh Accounts Team at taccounts@tasareeh.ae to request a fee waiver. Note that fees are waived only if the final application is approved automatically following a preliminary review. Fees apply if additional reviews are conducted.
What if a review status is 'Not Required' but the system still requires a payment?
Please contact the Tasareeh Accounts Team at taccounts@tasareeh.ae and clarify your concern to request a payment waiver.
Why was Tasareeh's fee charged when the Municipality reviewed my application?
Contact the Tasareeh Accounts Team at taccounts@tasareeh.ae for further investigation into your case.